Refund Policy

Last updated: October 27, 2026

All sales are final

Because my readings, spells, and reports are personalized and made just for you using your birth details, and because digital products are delivered right away, I do not offer refunds, returns, or exchanges unless otherwise stated.

If a product’s sales page or checkout clearly lists a different policy or a guarantee, that policy applies to that product only.

EU and UK customers

By completing your purchase, you ask me to start making or delivering your digital product right away. You agree that once that starts, you lose your 14-day right to cancel.

Problems I will fix

You did not get your order: check your spam folder, then email me and I will resend it.
A file will not open or a link does not work: email me and I will send a working copy.
You entered the wrong birth details: email me as soon as possible.
You were charged twice for the same order by mistake: email me and I will refund the extra charge.

Please talk to me first

If something is wrong with your order, email me before you contact your bank or card company. Most problems can be fixed fast.

Contact

Email jade@jadejanosi.com with your order number and I will get back to you.